We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Business Analyst Senior understands business problems and opportunities, recommends solutions, and leads analysis activities for high-priority projects. This role supports products, processes, and users, collaborates with business leaders and IT, and improves technology use by defining requirements and delivering insights.
Responsibilities:
• Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
• Under general direction of Business Analyst Lead or other stakeholder to lead and direct analysis activities for high-priority pro jects requiring high degrees of functional integration.
• The role includes supporting the product, processes, and users.
• Work with business leaders, system users, and IT to improve the use of technologies as a business enabler by defining detailed requirements for enhancements to the system, business process improvements, delivery of insights, and opportunities for improved operation.
• Strategic Business Analysis Planning & Execution.
• Lead the team through analysis of the requirements creating finite written details of business requirements and design to the point the development lead indicates the story is ready for development to begin.
• Participate in product road mapping.
• Provide strategic recommendations for current and upcoming product work
• Assist product owners and managers with backlog management.
• Influence the prioritization of the product backlog according to business value.
• Agile Business Analysis Planning & Execution.
• Lead requirements elicitation sessions.
• Document user stories and acceptance criteria.
• Develop supporting documentation when applicable including state flow diagrams, data mapping, etc.
• Work independently and with Product Designers to develop user interface design.
• Participate in sprint planning processes and execute on the sprint plan presented by the development team.
• Accepts/rejects (sign-off) on the software sprint reviews.
• Plan, document, and execute user acceptance testing (UAT) scenarios against the system, functionality, and processes during product releases and patches.
• Participate in go/no-go of the release plan.
• Represent the voice of the customer, providing input on product recommendations on behalf of the business.
• Work with technical and QA teams to size and validate user stories.
• Center of Excellence Support & Process Improvement.
• Ensure BA Center of Excellence Standards are being followed.
• Promote agile adoption and understanding.
• Offer team insights and process improvement ideas to center of excellence leaders.
• Other Duties as Assigned.
• Product Support.
• Execute and complete assigned project tasks to provide quality plans, reports, and other assigned deliverables in a timely way during active projects.
• Provide quality assurance backup support.
• Facilitate, develop, schedule, and assist with meetings, presentations, and other communications specific to the deliverable and audience.
• Support issue resolution by evaluating impacts of defects on the business, working with IT to develop plans for resolution.
• Provide process and product support individually and through collaboration with business and IT resources.
• Suggest ways to track product use and impact on end users.
• Contribute to the build and delivery of quality and efficiencies into processes and project deliverables.
• Manages small projects or assigned project work streams in larger projects.
• Support the development of training and process materials.
• Collaborate with project team members to solve implementation issues and business problems.
• Contribute to the build and delivery of change management plans.
Required Qualifications:
• Bachelor’s degree in related field or equivalent experience.
• Proficient in MS Office products such as Word, Excel, PowerPoint and Visio.
• Ability to analyze and document backend system information such as data mapping and microservice components.
• Knowledge of defect tracking processes and tools.
• Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
• Strong knowledge of basic and advanced business analysis techniques and strategies.
• Strong knowledge of product design and user experience design concepts.
• Strong knowledge of the Agile Framework with a focus in Scrum, Scaled Agile, and Kanban methodologies.
• Strong organizational and multi-tasking ability.
• Good communication skills both written and spoken.
• Ability to prioritize across many projects and deadlines.
• Strong attention to detail, motivation, and initiative.
• Minimum of 5 years of business analysis experience working in a development environment.
• Knowledge of product management concepts and how enterprise software products are positioned and developed.
• Experience working with 3rd party and vendor relationships.
• Experience with both structured and object-oriented analysis techniques.
• Proven experience in operational business process improvement.
• Knowledge of Six Sigma methodologies and other tools supporting fact-based decisions.
• Experience leading a team of resources for the coordinated delivery of large or complex projects.
Preferred Qualifications:
• Certified Business Analysis Professional (CBAP)
• Financial services or accounting industry experience.
• CRM Dynamics experience.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
About
RSM is a global network of assurance, tax, and consulting experts with a significant presence worldwide. It boasts offices in over 120 countries and has a team of 57,000 professionals, emphasizing a client-centric approach deeply rooted in understanding the specific needs of each business. This approach enables RSM to empower clients to move forward confidently and realize their full potential. The firm offers a range of services, including audit and assurance, consulting, tax, risk advisory, IFRS, restructuring, transaction, and business and financial advisory solutions. They also provide specialized services like wealth management, IT consulting, legal advisory, forensic accounting, and human resource consulting. Their focus is on instilling confidence in a world of change, ensuring they provide more than just expert advice - they deliver a unique experience of being understood and supported through various business challenges and opportunities.
RSM US LLP, a member of the global RSM network, particularly focuses on the middle market in the United States and Canada. It stands as the fifth-largest accounting firm in the United States. Founded in 1926 by Ira B. McGladrey, the firm has grown significantly over the years, employing more than 17,000 professionals across 93 cities in the U.S. and Canada, with additional offices in India and El Salvador. Headquartered in Chicago, RSM US offers a wide range of services, including audit, tax, management consulting, risk advisory, technology consulting, and financial advisory services. The firm's history is marked by significant mergers and strategic shifts, including its separation from H&R Block and the subsequent reunification of its two entities, McGladrey & Pullen and RSM McGladrey. In 2015, the firm rebranded from McGladrey to RSM US LLP as part of a global rebranding initiative.
Military Support
Our VALOR (Veterans and Allies Leading Outreach) employee network group (ENG) encourages the recruitment, retention and success of veterans, active/reserve military members and their families within RSM and local communities. VALOR provides many resources to support the development of these individuals, while leveraging their skill sets to serve our clients.
VALOR supports and promotes advocacy for its members in their RSM and military aspirations. Members keep one another apprised of news and opportunities, and support employees still serving in the military when they’re deployed. VALOR supports local, regional and national activities to provide professional development, leadership skills, networking, business development and more to its members.
Commitment to inclusion:
We devote a full-time team exclusively to our culture of inclusion efforts to drive inclusion with our people, clients and the community. In addition, thousands of our people devote time to related internal initiatives, as well as to marketplace and community programs.
At RSM, we believe inclusion starts with “I.” This means each individual at RSM is committed to advancing racial understanding and inclusion across the firm and within our communities. To support our activities, we are sharing our internal resources for the benefit of our clients and others who want to drive meaningful change and create a more equitable future.
At RSM, we're all about a Power of Being You culture where each of us can bring our authentic selves to work each day. Understanding is at the core of our brand and it starts by understanding our people and their unique talents and aspirations. And when we all bring our individual talents and insights together, it strengthens our teams and enhances the insights we can provide to our clients. That’s the power of being understood, that’s the power of being you and that's one of the many reasons we champion an inclusive workplace.
Internships and RSM Excellence Academy
At RSM, you’ll be valued as an individual while interning with our firm. We recognize your accomplishments and unique potential, and mentor you as a future leader. By working directly with RSM professionals and leaders, you’ll move quickly along the learning curve to jump-start your career in accounting, consulting, or another part of the business.
Internships include orientation and training where interns will be prepared to work in client service through a combination of formal and informal training. Interns will recieve hands on expereince working with a variety of clients, while teaming up with RSM colleagues and leaders. RSM will provide interns with lunch-and-learn workshops, sporting events, and community service projects. Interns will gather with thier peers and co-workers to develop both personally and professionally. Interns ill be paired with both a navigator and a career advisor to help transition into their new role. The navigator is a peer aligned with you to help with questions. The career advisor ensures your experience meets your expectations and that you’re doing the right things to work toward that job offer.
The RSM Excellence Academy consists of a three-day summer leadership conference with a stipend and the opportunity to participate in an internship with RSM during the following summer. The Excellence Academy is open to all qualified students who are three years from graduation. The Excellence Academy is designed to align with RSM’s strategic pillar of driving an unrivaled, inclusive culture and talent experience. We recognize efforts of inclusivity and intend to develop outstanding business, accounting, and technology students for internships and full-time employment. Participants will have an opportunity to build relationships that will assist them in their educational and career development. We hope that this experience will provide students with an overall understanding of the professional services industry, RSM’s culture and the advantages of working in the middle market.