Position Summary:
This position will provide leadership and coaching to the Sales Rating and Specification (SRS) team, particularly in the areas of vehicle specifications, rating, workflow, and deal management processes. They will also manage the workload across the team of Sales Spec & Rating Specialists, analyzing the deal volumes and adjusting Executive Account Manager (EAM) assignments as needed. This position will proactively review the active cases and work with the Sales Spec & Rating Specialists to help move deals along.
Additional responsibilities include hiring and managing the onboarding of new associates in the Sales Rating & Specification Specialist role, as well as providing ongoing coaching. The Sales SRS Team Manager will also identify improvements to the system used by the SRS team and/or surrounding business processes and work with the Manager, Sales Systems to prioritize, test, and implement the enhancements.
This position will also be responsible for the career development of the members of the SRS team as well as modifying the structure of the SRS team based upon evolving business needs.
Major Responsibilities:
• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.
• Manage the hiring into the team and provide onboarding training and related materials to new Sales Rating and Specification team members.
• Conduct regular one-on-one sessions with each associate and reach out to individual EAMs to obtain specific feedback.
• Review active cases and proactively provide support for complex and time-consuming cases.
• Use metrics and EAM feedback to quickly identify any performance issues and jointly develop improvement activities.
• Identify system improvements and work stream processes to improve the efficiency of the SRS team.
• Encourage teamwork, collaboration, and sharing of best practices and time saving techniques.
• Create a culture of continuous learning and peer teaching.
• Analyze case workload across the team members and make periodic adjustments to EAM assignments as needed.
• Identify other opportunities to provide support to the lease sales associates (i.e., expanding to local, additional responsibilities, etc.), lease sales management team, or special program support.
• Other projects and tasks as assigned by supervisor.
Qualifications:
• 5 years of management or project leadership experience in similar business structure.
• 5 years of corporate role supporting processes for field associates.
• Bachelor’s Degree require. If no degree, equivalent work experience is required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Sales/Business Development/Sales Management
Job Family: Common
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2609945
We’re more than just the bright yellow trucks you see on highways and backroads all over the U.S. and Canada. We’re a winning team of 43,000 associates who help move lives and businesses forward. Our team of experts:
- Operate and maintain a fleet of more than 420,000 vehicles at 780 locations in North America
- Lease trucks to hundreds of local and national businesses
- Rent trucks to consumers and customers at our 2,500 rental locations
- Provide supply chain solutions for some of the world’s leading brands in the automotive, consumer products, food and beverage, healthcare and retail industries, plus more.
We’re committed to delivering the best customer experience through personalized and excellent service, and the latest innovations. We're more than you realize.
Sustainability
Penske is committed to managing our environmental impacts everywhere we do business by:
- Achieving 100 percent compliance with local, state and federal environmental regulations.
- Participating in the U.S Environmental Protection Agency’s (EPA) SmartWay Transport partnership to improve fuel efficiency, reduce greenhouse gas and air pollutant emissions, and improve energy security.
- Working with an independent third-party consulting firm to perform a global gas inventory, which measures our carbon footprint – from the natural gas and electricity we use to operate our locations to fuel and refrigerants we use to run our fleet.
- Proudly supporting the EPA’s Green Power Partnership to utilize renewable energy as a way to reduce the environmental impacts associated with conventional electricity use.
- Participating in a waste management program designed to minimize waste generation and ensure proper disposal of used oil, oil filters and antifreeze; parts washer solvent; batteries; and scrap metals.
Community
Penske’s bright yellow trucks are a beacon of hope when disasters strike, working with major relief agencies during national emergencies. Our associates go the extra mile for their communities every day to volunteer their time, effort and resources to nonprofit organizations.
Diversity and Inclusion
Penske supports a work environment that is diverse, inclusive and respectful, so we can draw from the talents, backgrounds and varied perspectives of all associates. We promote diversity and inclusion in the workplace through a variety of efforts, including:
- Diversity and Inclusion Council
- Diversity recruiting efforts
- Mentoring program
- Affinity groups
- Supplier Diversity
Penske Hires Veterans
Penske thanks military personnel and veterans for your service to the United States and for the sacrifice you have made to ensure our safety and freedom. We appreciate the values, work ethic and leadership skills veterans bring as associates to our teams. Penske is actively recruiting and hiring veterans nationwide. We seek high-performance people with a deep passion for customer service and high ethical standards. Penske is committed to hiring veterans, active Guard and Reserve personnel. Our focused efforts began in 2009 when we signed the Statement of Support for the Guard and Reserve. In each of the last few years, veterans represented over 9% of all Penske new hires.
Penske has programs dedicated to helping you find your next mission or transition from the military and join our team. Many of our veterans actively volunteer their time to mentor servicemen and women transitioning out of the military and into the civilian workforce, providing guidance on careers and overall recommendations for a successful transition.
In 2022, Penske launched the Veterans Business Resource Group with chapters across the nation and nearly 2,500 members. The group is open to all Penske veterans and veteran allies, providing valuable opportunities for career growth, networking, community outreach and mentorship while supporting business development.
Management Trainee Program
The foundation for winning in business, whatever path you choose, is right here at Penske. In our Sales and Operations Management Trainee Program, you'll collaborate with smart, driven colleagues. You'll move lives and businesses forward. You'll grow far beyond the basics because we give you the freedom to find innovative new ways to solve problems and make important business decisions. As a management trainee, you will work in a fast-paced environment. You will help our customers have the best possible experience. You will generate new leads to help us grow. And you’ll do it while enjoying ongoing personalized training and coaching in sales and operations. Our top performers can achieve more than one promotion a year, especially when open to relocation. After completing the Management Trainee Program, you will take the next step in your career at Penske by becoming an assistant rental manager. In this role, you will continue to provide excellent customer service, think fast to solve problems and learn every step of the way.
Corporate Summer Internship Program
Penske’s Corporate Summer Internship Program is a 12-week paid internship at our headquarters in Green Hills, Pennsylvania. As an intern, you will work in a department that aligns with your career goals. In addition to the valuable work experience you will gain, you will participate in events centered on the program's core elements: professional development, networking and community service.
- Participate in training programs that will give you the necessary skills to get ahead of the competition.
- Network with other professionals to develop your interpersonal communication skills and open career doors of opportunity.
- Meet our executive leaders. They will give you the advice you need to propel your career.
- Volunteer your time, talent and efforts through intern community service projects.