Date Posted:
2026-08-19Country:
VietnamLocation:
VN-SG-HO CHI MINH-318-CUST ~ Tan Son Nhat International Airport ~ TAN SON NHAT INTL, Rm 3.18 (External Site)Position Role Type:
UnspecifiedOperational Leadership
· Lead the day-to-day technical operations and service delivery for Collins-managed airport systems across the assigned airports.
· Ensure the continuous availability, reliability, and performance of all supported systems in accordance with contractual Service Level Agreements (SLAs).
· Oversee incident, problem, change, and service request management to minimise operational disruption.
· Provide operational leadership during critical incidents, system outages, and major airport operational events.
· Participate in an on-call roster and provide management support during non-business hours when required.
Customer Management
· Serve as the primary operational point of contact for airport management, airlines, and other customer stakeholders.
· Develop and maintain strong customer relationships through regular operational meetings, monthly service reviews, and proactive communication.
· Coordinate customer escalations and ensure issues are resolved within agreed service levels.
· Manage customer requests for enhancements, additional services, and operational improvements.
· Support contract delivery by monitoring customer satisfaction and identifying opportunities for service improvement.
Technical Operations
· Provide technical leadership for Collins airport solutions, including CUPPS, AODB, FIDS, AirPlan, AirVue, and integrated airport systems.
· Coordinate system maintenance, software upgrades, preventive maintenance, and operational health checks.
· Ensure root cause analysis (RCA) is completed for major incidents and corrective actions are implemented.
· Review operational trends, system performance, and recurring issues to improve service reliability.
· Coordinate with Engineering, Product Support, Cyber Security, and Development teams for complex technical issues.
Team Leadership
· Lead, mentor, and develop the local Managed Services engineers.
· Ensure appropriate staffing levels, shift coverage, and resource planning to support 24×7 operations where applicable.
· Assign work priorities and manage escalation paths for operational incidents.
· Identify training requirements and ensure engineers maintain the technical competencies required to support Collins products.
· Conduct regular performance reviews, coaching sessions, and knowledge-sharing activities.
Service Delivery & Governance
· Ensure services are delivered in accordance with the Service Delivery Plan, operational procedures, and contractual obligations.
· Monitor SLA and KPI performance and implement continual service improvement initiatives.
· Prepare operational reports, customer service reviews, and management dashboards.
· Support audits, operational reviews, and customer governance meetings.
· Coordinate planned maintenance activities and operational changes to minimise business impact.
Stakeholder Management
· Collaborate with Collins regional teams, project delivery teams, engineering, cybersecurity, and product support organisations.
· Liaise with airport operations, airline representatives, third-party vendors, and local service providers.
· Support new project deployments, system transitions, and operational handovers into Managed Services.
Required Skills and Experience
· Strong experience managing technical operations within airport, aviation, or mission-critical IT environments.
· Working knowledge of airport operational systems such as CUPPS, CUSS, AODB, FIDS, BRS, RMS, or related airport technologies.
· Experience leading technical support or Managed Services teams.
· Strong customer relationship and stakeholder management skills.
· Excellent troubleshooting, incident management, and operational decision-making abilities.
· Experience managing SLAs, KPIs, service reporting, and continual service improvement.
· Strong communication and leadership skills with the ability to engage both technical and non-technical stakeholders.
· Ability to prioritise multiple operational activities in a fast-paced airport environment.
Key Performance Indicators (KPIs)
· Achievement of contractual SLA and KPI targets.
· Customer satisfaction and service review outcomes.
· System availability and operational reliability.
· Major incident response and resolution performance.
· Delivery of preventive maintenance and operational improvements.
· Team capability development and resource utilisation.
· Successful execution of service transitions and operational projects.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Who We Are
At RTX, we're a diverse team of explorers united in our goal to push the boundaries of known science – and solve the world's most complex problems. We design. We engineer. We code. We research. We patent. We test. We learn. We iterate. We manufacture. We produce. We are advancing aviation, building smarter defense systems and creating innovations to take us deeper into space. Progress is not inevitable. It is initiated – by tirelessly asking the hard questions and finding answers. Progress defines the future and defines us – because the progress we make matters.
Diversity
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
To build a diverse and harmonious team, we are guided by key pillars of action that we are committed to achieving. These include:
Workforce Diversity: We are connected to communities around the world. Being a good neighbor means investing our resources to help everyone thrive. Additionally, we have found that providing employees with opportunities to volunteer helps promote leadership development and reduces attrition.
Community Engagement: We are connected to communities around the world. Being a good neighbor means investing our resources to help everyone thrive. Additionally, we have found that providing employees with opportunities to volunteer helps promote leadership development and reduces attrition.
Supplier Diversity: We support local economic growth by creating high value jobs through our operations and helping our suppliers do the same. This includes small and diverse businesses, which are often the economic growth engine of communities.
Public Policy: We advocate for issues that matter to our company and stakeholders, and we use our company's size and scale to advance equity in education, encourage social justice reform and elevate economic policies that support equality.
Commitment to Military
At RTX, we know and value the strategic and tactical talents that only veterans and military spouses can offer. We are dedicated to hiring US Military Veterans and their spouses – whether you’re a veteran, a reserve member, military spouse or transitioning from active duty to a civilian career. Our military veterans work across all disciplines. They lead our business, engineer our products and manage our supply chain.
As part of a tight-knit team that values your determination and resourcefulness, you'll do work that has an enormous impact on customers across the globe. We offer an array of programs to help you transition to your civilian career, connect with colleagues and give back to your community. The skills you developed during your military career have served you well – and they're just as valuable now. If you're ready to help us create trusted, innovative solutions for a safer, more connected world, join our talent community and an RTX representative will contact you if they have a matching job opportunity. This is the moment your next mission begins. To assist you in joining our team, we have developed a hiring guide specifically for veterans and military spouses.
Our benefits are uniquely designed to support veterans and military spouses. They encompass health and wellness plans, retirement savings, income and asset protection, work-life balance with flexible arrangements and paid time off (PTO), relocation assistance, and tuition support.
Internships and Leadership Development Programs
Our internship and co-op programs provide an experiential learning opportunity as you work on complex challenges and projects. Bonus: Many positions offer the potential opportunity to convert to full-time employment upon graduation.
Our Leadership Development Program (LDP) provides an exceptional foundation for you to forge valuable relationships and gain multiple pathways to leadership. As a future leader, you'll play a vital role in helping RTX redefine aerospace and defense. Participants can apply to one of multiple functional disciplines listed below:
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