Position Summary:
The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.
A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem.
This position is based out of our corporate headquarters in Reading, PA and is fully on-site.
Major Responsibilities:
• Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.
• Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.
• Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.
• Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy
• Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards
• Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production
• Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.
• Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards
• Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities
• Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines
• Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels
• Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities
• Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement
• Other projects and tasks as assigned.
Qualifications:
• Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field — Preferred
• Equivalent work experience accepted in lieu of degree
• 5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment — Required
• Proven ability to lead cross-functional initiatives across complex, matrixed organizations — Required
• 2+ years of people management or team leadership experience — Preferred
• 10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including system configuration, business analysis, reporting, issue resolution, and process design — Preferred
• Experience leading HCM system or module implementations — Preferred
• Experience with Oracle HCM Help Desk module and Tier 0 / self-service support strategies — Preferred
• Exposure to or active interest in agentic AI applications within HR technology ecosystems — Preferred
• Advanced proficiency in technical writing and process documentation
• Advanced understanding of business systems architecture and HCM platform design
• Strong project management skills including backlog management, timeline oversight, and stakeholder coordination
• Intermediate data analysis and reporting capabilities
• Working knowledge of project methodologies and product management frameworks
• Familiarity with Oracle HCM Cloud and the broader HR technology landscape
• Strategic thinker with the ability to balance customer needs, proactively driving process improvements while maintaining long-term vision with near-term execution
• Exceptional communicator — able to translate complex technical concepts clearly for non-technical audiences at all levels of the organization
• Strong collaborator with a track record of building relationships and driving alignment across diverse, cross-functional teams
• Skilled negotiator with demonstrated vendor management and contract oversight experience
• Adaptable and creative in problem solving; resilient and composed under pressure
• Committed to continuous learning, personal accountability, and the development of others
• High integrity with the ability to handle sensitive, confidential, and executive-level compensation data with the utmost professionalism
• Regular, predictable, full attendance is an essential function of the job
• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer
Penske is an Equal Opportunity Employer
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Human Resources
Job Function: Application Delivery & Support
Job Family: Information Technology
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2609592
We’re more than just the bright yellow trucks you see on highways and backroads all over the U.S. and Canada. We’re a winning team of 43,000 associates who help move lives and businesses forward. Our team of experts:
- Operate and maintain a fleet of more than 420,000 vehicles at 780 locations in North America
- Lease trucks to hundreds of local and national businesses
- Rent trucks to consumers and customers at our 2,500 rental locations
- Provide supply chain solutions for some of the world’s leading brands in the automotive, consumer products, food and beverage, healthcare and retail industries, plus more.
We’re committed to delivering the best customer experience through personalized and excellent service, and the latest innovations. We're more than you realize.
Sustainability
Penske is committed to managing our environmental impacts everywhere we do business by:
- Achieving 100 percent compliance with local, state and federal environmental regulations.
- Participating in the U.S Environmental Protection Agency’s (EPA) SmartWay Transport partnership to improve fuel efficiency, reduce greenhouse gas and air pollutant emissions, and improve energy security.
- Working with an independent third-party consulting firm to perform a global gas inventory, which measures our carbon footprint – from the natural gas and electricity we use to operate our locations to fuel and refrigerants we use to run our fleet.
- Proudly supporting the EPA’s Green Power Partnership to utilize renewable energy as a way to reduce the environmental impacts associated with conventional electricity use.
- Participating in a waste management program designed to minimize waste generation and ensure proper disposal of used oil, oil filters and antifreeze; parts washer solvent; batteries; and scrap metals.
Community
Penske’s bright yellow trucks are a beacon of hope when disasters strike, working with major relief agencies during national emergencies. Our associates go the extra mile for their communities every day to volunteer their time, effort and resources to nonprofit organizations.
Diversity and Inclusion
Penske supports a work environment that is diverse, inclusive and respectful, so we can draw from the talents, backgrounds and varied perspectives of all associates. We promote diversity and inclusion in the workplace through a variety of efforts, including:
- Diversity and Inclusion Council
- Diversity recruiting efforts
- Mentoring program
- Affinity groups
- Supplier Diversity
Penske Hires Veterans
Penske thanks military personnel and veterans for your service to the United States and for the sacrifice you have made to ensure our safety and freedom. We appreciate the values, work ethic and leadership skills veterans bring as associates to our teams. Penske is actively recruiting and hiring veterans nationwide. We seek high-performance people with a deep passion for customer service and high ethical standards. Penske is committed to hiring veterans, active Guard and Reserve personnel. Our focused efforts began in 2009 when we signed the Statement of Support for the Guard and Reserve. In each of the last few years, veterans represented over 9% of all Penske new hires.
Penske has programs dedicated to helping you find your next mission or transition from the military and join our team. Many of our veterans actively volunteer their time to mentor servicemen and women transitioning out of the military and into the civilian workforce, providing guidance on careers and overall recommendations for a successful transition.
In 2022, Penske launched the Veterans Business Resource Group with chapters across the nation and nearly 2,500 members. The group is open to all Penske veterans and veteran allies, providing valuable opportunities for career growth, networking, community outreach and mentorship while supporting business development.
Management Trainee Program
The foundation for winning in business, whatever path you choose, is right here at Penske. In our Sales and Operations Management Trainee Program, you'll collaborate with smart, driven colleagues. You'll move lives and businesses forward. You'll grow far beyond the basics because we give you the freedom to find innovative new ways to solve problems and make important business decisions. As a management trainee, you will work in a fast-paced environment. You will help our customers have the best possible experience. You will generate new leads to help us grow. And you’ll do it while enjoying ongoing personalized training and coaching in sales and operations. Our top performers can achieve more than one promotion a year, especially when open to relocation. After completing the Management Trainee Program, you will take the next step in your career at Penske by becoming an assistant rental manager. In this role, you will continue to provide excellent customer service, think fast to solve problems and learn every step of the way.
Corporate Summer Internship Program
Penske’s Corporate Summer Internship Program is a 12-week paid internship at our headquarters in Green Hills, Pennsylvania. As an intern, you will work in a department that aligns with your career goals. In addition to the valuable work experience you will gain, you will participate in events centered on the program's core elements: professional development, networking and community service.
- Participate in training programs that will give you the necessary skills to get ahead of the competition.
- Network with other professionals to develop your interpersonal communication skills and open career doors of opportunity.
- Meet our executive leaders. They will give you the advice you need to propel your career.
- Volunteer your time, talent and efforts through intern community service projects.