We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Overview
RSM US India (USI) supports RSM US LLP’s Risk Consulting, Transaction Advisory, Technical Accounting, Financial Consulting, Technology and Management Consulting, Tax, and Assurance practices by providing access to highly skilled professionals for scalable and repeatable business processes across an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax, and consulting firms.
Dynamics 365 Customer Engagement – Functional Manager
RSM’s Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Functional Manager who blends deep, hands-on configuration and customization experience with the leadership skills to run multiple concurrent engagements. The ideal candidate brings end-to-end mastery of the Dynamics 365 CE suite and the Microsoft Power Platform, sound solution architecture judgment, strong client presence, and a passion for growing the next generation of consultants. This role is a true player–coach: you will partner directly with US-based leaders, shape solutions on the whiteboard, and actively mentor and coach a team of Supervisors, Senior Associates, and Associates.
Key Responsibilities
Hands-on configuration, customization, and implementation experience of Microsoft Dynamics 365 Customer Engagement applications and the Power Platform to meet complex client business needs
Translate complex business problems into clear functional specifications, solution designs, and architecture recommendations across CE, integrations, and the broader Microsoft cloud
Own functional and architectural integrity across all phases of the project lifecycle — discovery, design, build, test, deployment, and post-go-live support
Lead and oversee multiple concurrent Dynamics 365 CE engagements, owning delivery quality, risk, and outcomes across a portfolio of projects
Serve as a trusted advisor to US-based engagement leaders and client stakeholders, managing priorities, timelines, escalations, and deliverables across time zones
Facilitate design reviews, demos, and solution walkthroughs with confidence and clarity
Review and quality-assure work products — including configuration, customization, testing, and documentation
Direct data migration, integrations, security model design, and ALM strategy (solutions, pipelines, managed environments) across engagements
Coach, mentor, and develop junior talent across the team; provide performance feedback, career guidance, and hands-on knowledge transfer
Support post-go-live activities including hypercare, enhancements, governance, and continuous improvement
Champion delivery excellence, documentation standards, and a great client experience on every engagement
Required Qualifications
10+ years of hands-on functional experience implementing Microsoft Dynamics 365 Customer Engagement
Demonstrated experience leading multiple concurrent Dynamics 365 CE projects to successful delivery in a consulting environment
Strong, hands-on configuration and customization expertise across the Dynamics 365 CE suite, including:
Customer Service
Contact Center / Omnichannel
Sales
Customer Insights – Journeys
Field Service
Project Operations
Hands-on experience with the Microsoft Power Platform, including:
Power Automate
Power Pages
Copilot Studio
Power BI
Power Apps
Proven solution design and architecture experience across CE, integrations, and surrounding Microsoft cloud services
Strong business process mapping and requirements analysis skills across various Dynamics 365 CE apps
Experience with environment and ALM management (solutions, pipelines, managed environments)
Demonstrated ability to mentor, coach, and develop junior consultants and grow high-performing teams
Excellent written and verbal communication skills in English, with strong executive presence
Experience working in global delivery models and collaborating with onshore/offshore stakeholders
Proven ability to manage competing priorities, navigate ambiguity, and consistently meet delivery commitments
Certifications (Strongly Preferred)
Microsoft Dynamics 365 certification(s)
Power Platform certification(s)
Actively pursuing and maintaining Microsoft certifications is highly encouraged and supported
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
About RSM
RSM is a leading global network of assurance, tax and consulting advisors focused on helping businesses navigate change and realize their full potential. With more than 56,000 professionals across more than 120 countries, RSM combines global reach with a distinctly client-centric approach, taking the time to understand each organization’s unique challenges, ambitions and opportunities.
At the heart of RSM’s model is a simple belief: clients need more than technical expertise. They need advisors who understand their business, anticipate what’s ahead and help them move forward with confidence. This commitment to delivering a personalized experience, grounded in deep industry and business knowledge, is reflected in RSM’s promise to instill confidence in a world of change.
RSM US LLP, a member of the global RSM network, brings this approach to the U.S. middle market. As the fifth-largest accounting firm in the United States, RSM US has grown from its founding in 1926 to more than 21,000 professionals serving clients across 119 locations in the US, Canada, the UK, and Ireland with additional offices across its international footprint.
Together, RSM’s scale, specialized expertise and understanding of the middle market position the firm to help clients address today’s most pressing challenges while building for what comes next.
Military Support
VALOR (Veterans and Allies Leading Outreach) is RSM’s employee network group dedicated to strengthening the recruitment, retention, development and success of veterans, active and reserve military members, military spouses, families and allies. Through connection, advocacy and professional development, VALOR creates a community where military-connected professionals can build meaningful relationships, advance their careers and bring the unique skills and experiences gained through service to RSM and its clients.
VALOR champions the continued growth and success of its members by connecting them to resources, mentorship, networking and leadership opportunities across RSM. Members share career and military-related resources, advocate for one another and provide a strong network of support, including for colleagues continuing to serve when military commitments or deployments take them away from the workplace.
Beyond RSM, VALOR extends its impact into local communities and the broader military-connected ecosystem through regional and national strategic business alliances, events and initiatives. These efforts create opportunities for professional development, leadership growth, networking, business development and community engagement, while helping RSM attract and retain exceptional military-connected talent.
At its core, VALOR is about turning the strengths of military service into lasting impact for our people, our clients and the communities we serve.
Internships and RSM Excellence Academy
At RSM, you’ll be valued as an individual while interning with our firm. We recognize your accomplishments and unique potential, and mentor you as a future leader. By working directly with RSM professionals and leaders, you’ll move quickly along the learning curve to jump-start your career in accounting, consulting, tax, or operations.
Internships include orientation and training where interns will be prepared to work in client service through a combination of formal and informal training. Interns will receive hands-on experience working with a variety of clients, while teaming up with RSM colleagues and leaders. RSM will provide interns with lunch-and-learn workshops, sporting events, and community service projects. Interns will gather with their peers and co-workers to develop both personally and professionally. Interns will be paired with both a navigator and a career advisor to help transition into their new role. The navigator is a peer aligned with you to help with questions. The career advisor ensures your experience meets your expectations and that you’re doing the right things to work toward that job offer.
The RSM Excellence Academy consists of a three-day summer leadership conference with a stipend and the opportunity to participate in an internship with RSM during the following summer. The Excellence Academy is open to all qualified students who are three years from graduation. The Excellence Academy is designed to align with RSM’s strategic pillar of driving an unrivaled, inclusive culture and talent experience. We recognize efforts of inclusivity and intend to develop outstanding business, accounting, and technology students for internships and full-time employment. Participants will have an opportunity to build relationships that will assist them in their educational and career development. We hope that this experience will provide students with an overall understanding of the professional services industry, RSM’s culture, and the advantages of working in the middle market.