We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
As a Human Resources Outsourcing (HRO) Supervisor at RSM, you will play a strategic leadership role in overseeing HR service delivery for multiple clients across diverse industries. You will lead a team of HR Consultants, ensuring high-quality HR support, compliance, and operational excellence for small and mid-sized businesses across the US. This role requires a balance of hands-on HR expertise specific to the US market, people management, process improvement, and strategic advisory capabilities to support clients in navigating complex HR challenges. Additionally, the HRO Supervisor will contribute to business development, HRIS implementations, and HR assessments.
Responsibilities:
Client & Team Leadership: Oversee a team of HR Consultants, ensuring the effective execution of HR operations, compliance, and advisory services for multiple clients.
HR Advisory & Compliance: Provide strategic HR guidance on employee relations, performance management, legal compliance, and HR best practices.
Process Optimization & Scalability: Develop and standardize repeatable, scalable HR processes that improve efficiency and consistency across clients.
Multi-Client HR Oversight: Manage HR service delivery across multiple clients or business units, ensuring tailored and compliant HR support.
HRIS Implementation & Technology Management: Lead and support client side HRIS selection, implementation, and optimization (e.g., Rippling, UKG, ADP, Paychex, Paylocity).
Mergers & Acquisitions (M&A) Support: Assist with HR due diligence, risk assessment, and post-merger integration strategies.
HR Assessments & Compliance Reviews: Conduct comprehensive HR compliance assessments, identify potential risks, and develop corrective action plans to ensure regulatory adherence and operational efficiency.
Business Development & Practice Growth: Support proposals, client presentations, and service expansion initiatives as an HR subject matter expert.
Talent Development & Team Coaching: Mentor and develop HR Consultants, ensuring continuous learning and professional growth.
Ambiguity & Change Management: Lead teams and clients through organizational change, workforce transitions, and evolving business needs.
Qualifications:
Bachelor’s degree in Human Resources, Business Administration, or related field.
5–10+ years of HR experience supporting US based organizations
Experience managing HR professionals (mentoring, coaching, performance management).
Multi-client or multi-business unit experience (consulting, outsourcing, or large corporate HR roles with multiple stakeholders).
Expertise in US based HR strategy, compliance, policy development, and process improvement.
Experience advising on complex US HR matters (employee relations, performance management, legal compliance, investigations).
Proven ability to build, optimize, and scale HR processes.
Strong project management skills (HR technology implementations, mergers/acquisitions, assessments).
Experience with HRIS selection and implementation (Rippling, UKG, ADP, Paychex, Paylocity, etc.).
Ability to manage ambiguity, lead through change, and navigate complex stakeholder needs.
Excellent communication and relationship-building skills (internal teams, clients, leadership).
Travel up to 25% may be required based on client and business needs.
Preferred Qualifications:
SHRM and/or HRCI certification
Experience in HR outsourcing or HR consulting firms that support US based clients
Benefits certifications or insurance licenses are a plus.
Experience supporting multiple industries and consulting on HR best practices.
Familiarity with HR compliance assessments, M&A, and HR process automation.
Business development support experience and/or willingness to learn (proposals, client meetings, service expansion).
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $88,000 - $150,000Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
About RSM
RSM is a leading global network of assurance, tax and consulting advisors focused on helping businesses navigate change and realize their full potential. With more than 56,000 professionals across more than 120 countries, RSM combines global reach with a distinctly client-centric approach, taking the time to understand each organization’s unique challenges, ambitions and opportunities.
At the heart of RSM’s model is a simple belief: clients need more than technical expertise. They need advisors who understand their business, anticipate what’s ahead and help them move forward with confidence. This commitment to delivering a personalized experience, grounded in deep industry and business knowledge, is reflected in RSM’s promise to instill confidence in a world of change.
RSM US LLP, a member of the global RSM network, brings this approach to the U.S. middle market. As the fifth-largest accounting firm in the United States, RSM US has grown from its founding in 1926 to more than 21,000 professionals serving clients across 119 locations in the US, Canada, the UK, and Ireland with additional offices across its international footprint.
Together, RSM’s scale, specialized expertise and understanding of the middle market position the firm to help clients address today’s most pressing challenges while building for what comes next.
Military Support
VALOR (Veterans and Allies Leading Outreach) is RSM’s employee network group dedicated to strengthening the recruitment, retention, development and success of veterans, active and reserve military members, military spouses, families and allies. Through connection, advocacy and professional development, VALOR creates a community where military-connected professionals can build meaningful relationships, advance their careers and bring the unique skills and experiences gained through service to RSM and its clients.
VALOR champions the continued growth and success of its members by connecting them to resources, mentorship, networking and leadership opportunities across RSM. Members share career and military-related resources, advocate for one another and provide a strong network of support, including for colleagues continuing to serve when military commitments or deployments take them away from the workplace.
Beyond RSM, VALOR extends its impact into local communities and the broader military-connected ecosystem through regional and national strategic business alliances, events and initiatives. These efforts create opportunities for professional development, leadership growth, networking, business development and community engagement, while helping RSM attract and retain exceptional military-connected talent.
At its core, VALOR is about turning the strengths of military service into lasting impact for our people, our clients and the communities we serve.
Internships and RSM Excellence Academy
At RSM, you’ll be valued as an individual while interning with our firm. We recognize your accomplishments and unique potential, and mentor you as a future leader. By working directly with RSM professionals and leaders, you’ll move quickly along the learning curve to jump-start your career in accounting, consulting, tax, or operations.
Internships include orientation and training where interns will be prepared to work in client service through a combination of formal and informal training. Interns will receive hands-on experience working with a variety of clients, while teaming up with RSM colleagues and leaders. RSM will provide interns with lunch-and-learn workshops, sporting events, and community service projects. Interns will gather with their peers and co-workers to develop both personally and professionally. Interns will be paired with both a navigator and a career advisor to help transition into their new role. The navigator is a peer aligned with you to help with questions. The career advisor ensures your experience meets your expectations and that you’re doing the right things to work toward that job offer.
The RSM Excellence Academy consists of a three-day summer leadership conference with a stipend and the opportunity to participate in an internship with RSM during the following summer. The Excellence Academy is open to all qualified students who are three years from graduation. The Excellence Academy is designed to align with RSM’s strategic pillar of driving an unrivaled, inclusive culture and talent experience. We recognize efforts of inclusivity and intend to develop outstanding business, accounting, and technology students for internships and full-time employment. Participants will have an opportunity to build relationships that will assist them in their educational and career development. We hope that this experience will provide students with an overall understanding of the professional services industry, RSM’s culture, and the advantages of working in the middle market.