Operations Performance & Planning, VP

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a Operations Performance & Planning, VP to join our growing team.

Job Summary:

The Vice President of Operations Performance & Planning provides executive leadership for enterprise performance, operational planning, operational performance, governance, quality management,portfolio performance and planning, client performance, and operational excellence across Acentra Health. This role is responsible for strengthening operational execution by aligning enterprise priorities, improving performance visibility, optimizing resources, and driving continuous improvement across the organization.

Working in partnership with Operations, Technology, Clinical, Finance, Growth, Human Resources, and Shared Services leaders, the Vice President establishes the governance, performance management, planning processes, executive operating rhythms and enterprise management disciplines that enable consistent execution, operational accountability, and high-quality client outcomes. The role leads enterprise operational reviews, performance reporting, resource and capacity planning, and cross-functional initiatives that improve organizational effectiveness, strengthen contract performance, and support sustainable growth.

The Vice President leads and integrates the Enterprise Performance, Quality Management, Client Experience / Management, and Portfolio Performance & Planning functions, ensuring that performance insights, stakeholder feedback, quality outcomes, portfolio priorities, workforce capacity, and resource decisions are connected through a common enterprise operating model.

Responsibilities:

• Provide executive leadership and integration across Enterprise Performance, Quality Management, Client Experience /Management, and Portfolio Performance & Planning, ensuring consistent governance, shared performance visibility, clear accountability, and coordinated decision-making across the functions.
• Set enterprise performance management strategy and governance, ensuring Acentra Health maintains clear visibility into financial, client, project, functional, and SDLC performance.
• Establish and lead enterprise operational planning processes that align Acentra Health business priorities, corporate strategy, operational capacity, and measurable outcomes.
• Translate strategic priorities into executable operational plans, milestones, governance routines, performance measures, resource plans, and cross-functional action plans.
• Facilitate annual, quarterly, and multi-year operational planning across Operations and enabling functions to ensure priorities are sequenced, resourced, and executed effectively.
• Establish enterprise performance management processes, operating rhythms, governance standards, scorecards, dashboards, and executive reporting routines.
• Provide executive oversight of Quality Management, including enterprise audit coordination, accreditation and certification readiness, project improvement plans, and continuous improvement governance.
• Monitor operational, contractual, quality, productivity, resource, and financial performance indicators in partnership with business leaders; identify trends, risks, root causes, and improvement opportunities.
• Lead enterprise business reviews, operational performance discussions, executive operating cadence activities, and follow-up action planning to strengthen accountability and decision-making.
• Oversee enterprise resource and capacity planning processes that align operational demand, workforce capacity, business priorities, growth needs, technology dependencies, and investment requirements.
• Partner with Operations, Finance, Human Resources, Technology, and business leaders to strengthen workforce forecasting, resource utilization, capacity planning, and prioritization decisions.
• Establish governance structures that support operational execution, decision-making, issue escalation, dependency management, and accountability for enterprise priorities.
• Sponsor and govern enterprise cross-functional initiatives requiring alignment across Operations, Technology, Clinical, Finance, Growth, Human Resources, and Shared Services.
• Lead enterprise operational excellence initiatives that improve efficiency, scalability, quality, productivity, service delivery, and organizational effectiveness.
• Champion process improvement, operational standardization, data-driven decision-making, structured problem-solving, and consistent management practices across the organization.
• Provide executive leadership for Client Experience / Management, including enterprise client and stakeholder engagement, Voice of Customer programs, client/provider/member survey programs, stakeholder insight, and House of Quality benchmarking.
• Sponsor continuous improvement initiatives that address performance gaps, reduce variation, improve client outcomes, and strengthen operational readiness for new initiatives, client commitments, growth opportunities, and enterprise change.
• Sponsor enterprise client performance initiatives that improve operational delivery, strengthen stakeholder confidence, support contract execution, and align operational performance with client priorities and service expectations.
• Partner with operational leaders to resolve performance concerns, strengthen client outcomes, support executive client governance, and translate client and stakeholder feedback into operational improvement opportunities.
• Provide executive communications, insights, and recommendations related to operational priorities, performance, risks, resource constraints, trade-offs, initiative progress, and decision needs.
• Build, lead, and develop a high-performing Operations Performance & Planning leadership team with clear accountability across enterprise performance, analytics, portfolio planning, resource planning, client performance, and operational excellence.
• Provide executive oversight of Business Intelligence & Analytics as an enabling capability across Operations Performance & Planning, ensuring consistent data, analytics, reporting, and decision-support capabilities across Enterprise Performance, Quality Management, Client Experience, and Portfolio Performance & Planning.
• Establish enterprise decision rights, escalation pathways, governance forums, and accountability mechanisms across performance, quality, client experience, portfolio planning, and resource management.
• Coach leaders to strengthen performance management, accountability, issue resolution, operational discipline, continuous improvement, and enterprise collaboration.
• Model Acentra Health leadership expectations through clear communication, enterprise thinking, disciplined follow-through, sound judgment, and a commitment to delivering high-quality client outcomes.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Public Administration, Health Policy, Operations Management, Finance, or a related field required; advanced degree preferred.
• 10+ years of progressive leadership experience in healthcare operations, enterprise operations, operational excellence, quality management, performance management, resource planning, business operations, or a related field.
• 7+ years of senior leadership experience, including direct leadership of leaders, cross-functional teams, or enterprise-level functions.
• Demonstrated experience leading operational planning, enterprise performance management, governance, resource planning, and execution in a complex, matrixed organization.
• Proven experience establishing enterprise performance measurement frameworks, executive operating cadences, operational scorecards, dashboards, business reviews, performance reporting, action planning, and governance routines.
• Demonstrated ability to use operational, financial, workforce, quality, client, and other enterprise data to evaluate performance, identify trends and root causes, generate actionable insights, and inform executive decision-making, resource allocation, and performance improvement.
• Demonstrated success improving operational performance, productivity, service delivery, resource utilization, contract performance, and organizational effectiveness.
• Experience leading cross-functional initiatives requiring coordination across Operations, Technology, Clinical, Finance, Growth, Human Resources, Shared Services, and executive leadership.
• Proven ability to identify operational risks, dependencies, capacity constraints, performance gaps, and execution barriers; develop practical solutions; and drive accountability for outcomes.
• Demonstrated ability to advise executive leaders, facilitate decision-making, manage competing priorities, and influence outcomes in a complex business environment.
• Flexibility to travel as needed up to 20%

Preferred Qualifications

• Experience in Medicaid, Medicare, managed care, healthcare services, government programs, or regulated healthcare operations strongly preferred.
• Experience supporting client performance, contract execution, executive governance, operational readiness, business transformation, or enterprise growth initiatives preferred.
• Experience with enterprise performance management tools, business intelligence platforms, project portfolio management systems, workforce planning processes, resource planning models, or executive reporting tools preferred.
• Lean, Six Sigma, Project Management Professional, change management, healthcare quality, operations management, or related certification preferred.
• Strong executive communication, presentation, facilitation, and stakeholder management skills, with the ability to communicate complex operational information clearly and concisely.
• Strong strategic thinking, analytical, problem-solving, and decision-making capabilities, with the ability to translate enterprise priorities into operational plans and measurable outcomes.
• Demonstrated ability to build trust, influence senior stakeholders, lead through ambiguity, and drive alignment across functions, teams, and business priorities.
• High degree of integrity, accountability, professionalism, discretion, and sound judgment when handling sensitive operational, financial, contractual, client, and workforce information.
• Demonstrated commitment to developing leaders, fostering collaboration, strengthening accountability, and building a culture of continuous improvement and operational excellence.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”