Position Summary:
The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform launching across the maintenance organization. This new team member serves as a key point of contact for internal users, ensuring system stability, usability, and alignment with business operations. They will work cross-functionally with other analysts and IT Teams across Penske.
Their primary responsibilities include supporting day-to-day system usage, troubleshooting issues, gathering enhancement requests, and configuring front end Salesforce solutions to meet evolving business needs. The Analyst collaborates closely with internal stakeholders to improve workflows, maintain data integrity, and drive system adoption. This role also plays a critical part in user enablement through training, documentation, and continuous improvement initiatives, while ensuring alignment with organizational processes and best practices.
Key Responsibilities
Salesforce Administration & Configuration
• Serve as the primary support resource and subject matter expert for Salesforce users in the maintenance organization, resolving issues, answering questions, and ensuring effective system utilization.
• Configure and maintain Salesforce to support internal business processes, including implementing enhancements based on user needs.
• Translate business requirements into system configurations and functional solutions. Partner with stakeholders to prioritize and implement system improvements.
• Build and maintain Salesforce reports and dashboards to support operational and leadership decision-making.
System Support & Operations
• Monitor system performance, troubleshoot defects, and coordinate resolutions with internal teams.
• Analyze system data and user trends to identify opportunities for optimization and efficiency improvements.
• Read and write SQL queries through foundational knowledge of relational databases (e.g., MySQL, PostgreSQL, or SQL Server)
• Provide support during high-demand periods and assist with special projects as needed.
Collaboration & Stakeholder Support
• Work cross-functionally with operations, IT, and business teams to align Salesforce capabilities with business needs.
• Partner with Salesforce IT developers to deliver advanced automation and agentic solutions.
• Develop and maintain job aids, documentation, and training materials to support end users.
• Conduct onboarding and ongoing training sessions to improve user adoption and system effectiveness.
Qualifications
• Bachelor's degree in business, Information Systems, or related field preferred.
• At least 2 years working as a Salesforce administrator or BA is required; specific experience with Field Service is preferred.
• Salesforce Administrator certification required, additional certifications are encouraged.
• Proven experience managing end-to-end project lifecycles with on-time deliveries
• Regular, predictable, full attendance is an essential function of the job.
• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening.
Skills & Capabilities
• Strong troubleshooting and problem-solving skills with a focus on user support.
• Experience gathering and documenting business requirements.
• Ability to manage multiple priorities and respond to changing business needs.
• Strong communication skills with the ability to work across all levels of the organization.
• Familiarity with Atlassian suite including Jira and Confluence
Key Focus Areas for Success
• Deliver timely and effective internal support for Salesforce users
• Drive user adoption through training and engagement
• Improve business processes through system optimization
• Maintain high data quality and system reliability
• Act as a trusted partner between business users and technology teams
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Information Technology
Job Family: Information Technology
Address: 100 Kachel Boulevard
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2607169
We’re more than just the bright yellow trucks you see on highways and backroads all over the U.S. and Canada. We’re a winning team of 43,000 associates who help move lives and businesses forward. Our team of experts:
- Operate and maintain a fleet of more than 420,000 vehicles at 780 locations in North America
- Lease trucks to hundreds of local and national businesses
- Rent trucks to consumers and customers at our 2,500 rental locations
- Provide supply chain solutions for some of the world’s leading brands in the automotive, consumer products, food and beverage, healthcare and retail industries, plus more.
We’re committed to delivering the best customer experience through personalized and excellent service, and the latest innovations. We're more than you realize.
Sustainability
Penske is committed to managing our environmental impacts everywhere we do business by:
- Achieving 100 percent compliance with local, state and federal environmental regulations.
- Participating in the U.S Environmental Protection Agency’s (EPA) SmartWay Transport partnership to improve fuel efficiency, reduce greenhouse gas and air pollutant emissions, and improve energy security.
- Working with an independent third-party consulting firm to perform a global gas inventory, which measures our carbon footprint – from the natural gas and electricity we use to operate our locations to fuel and refrigerants we use to run our fleet.
- Proudly supporting the EPA’s Green Power Partnership to utilize renewable energy as a way to reduce the environmental impacts associated with conventional electricity use.
- Participating in a waste management program designed to minimize waste generation and ensure proper disposal of used oil, oil filters and antifreeze; parts washer solvent; batteries; and scrap metals.
Community
Penske’s bright yellow trucks are a beacon of hope when disasters strike, working with major relief agencies during national emergencies. Our associates go the extra mile for their communities every day to volunteer their time, effort and resources to nonprofit organizations.
Diversity and Inclusion
Penske supports a work environment that is diverse, inclusive and respectful, so we can draw from the talents, backgrounds and varied perspectives of all associates. We promote diversity and inclusion in the workplace through a variety of efforts, including:
- Diversity and Inclusion Council
- Diversity recruiting efforts
- Mentoring program
- Affinity groups
- Supplier Diversity
Penske Hires Veterans
Penske thanks military personnel and veterans for your service to the United States and for the sacrifice you have made to ensure our safety and freedom. We appreciate the values, work ethic and leadership skills veterans bring as associates to our teams. Penske is actively recruiting and hiring veterans nationwide. We seek high-performance people with a deep passion for customer service and high ethical standards. Penske is committed to hiring veterans, active Guard and Reserve personnel. Our focused efforts began in 2009 when we signed the Statement of Support for the Guard and Reserve. In each of the last few years, veterans represented over 9% of all Penske new hires.
Penske has programs dedicated to helping you find your next mission or transition from the military and join our team. Many of our veterans actively volunteer their time to mentor servicemen and women transitioning out of the military and into the civilian workforce, providing guidance on careers and overall recommendations for a successful transition.
In 2022, Penske launched the Veterans Business Resource Group with chapters across the nation and nearly 2,500 members. The group is open to all Penske veterans and veteran allies, providing valuable opportunities for career growth, networking, community outreach and mentorship while supporting business development.
Management Trainee Program
The foundation for winning in business, whatever path you choose, is right here at Penske. In our Sales and Operations Management Trainee Program, you'll collaborate with smart, driven colleagues. You'll move lives and businesses forward. You'll grow far beyond the basics because we give you the freedom to find innovative new ways to solve problems and make important business decisions. As a management trainee, you will work in a fast-paced environment. You will help our customers have the best possible experience. You will generate new leads to help us grow. And you’ll do it while enjoying ongoing personalized training and coaching in sales and operations. Our top performers can achieve more than one promotion a year, especially when open to relocation. After completing the Management Trainee Program, you will take the next step in your career at Penske by becoming an assistant rental manager. In this role, you will continue to provide excellent customer service, think fast to solve problems and learn every step of the way.
Corporate Summer Internship Program
Penske’s Corporate Summer Internship Program is a 12-week paid internship at our headquarters in Green Hills, Pennsylvania. As an intern, you will work in a department that aligns with your career goals. In addition to the valuable work experience you will gain, you will participate in events centered on the program's core elements: professional development, networking and community service.
- Participate in training programs that will give you the necessary skills to get ahead of the competition.
- Network with other professionals to develop your interpersonal communication skills and open career doors of opportunity.
- Meet our executive leaders. They will give you the advice you need to propel your career.
- Volunteer your time, talent and efforts through intern community service projects.