DESCRIPTION OF POSITION:
Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.
SUPERVISION: Reports directly to the Manager of IT Support and Operations
RESPONSIBILITIES AND DUTIES:
- Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
- Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
- Troubleshoot software and application issues that hospital staff experience
- Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
- High school graduate or equivalent (Associates or Bachelors preferred)
- A+ Certification or willingness to get certification during employment
- Must be very computer literate and capable of learning computer support tasks
- Strong technical writing skills and speak intelligible English
- Experience with Microsoft Office: Word, Excel, Outlook a plus
- Hospital experience a plus
- Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
- Must possess a high level of patience and show a willingness to learn
Physical Demands/Work Environment
- Capable of performing light to medium duty physical tasks.
- Must be able to remain in a stationary position for 50% of the time.
- Must be able to exchange accurate information with patients, family, peers and medical personnel.
- Must be free of all communicable disease and be up to date on immunizations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lake Charles Memorial Hospital, the main campus of the Memorial Health System, is the region's largest family-centered medical complex, serving the healthcare needs of Southwest Louisiana. Memorial Health System is locally-owned and operated by a Board of Trustees from the community it serves, is a member of the Voluntary Hospitals of America (VHA), and is fully licensed by the Joint Commission on Accreditation of Healthcare Organizations.
Established in 1952, the main campus consists 298 licensed acute care beds on Oak Park Boulevard. Memorial is constantly striving to improve the patient experience by offering the best quality of care in terms of both state-of-the-art innovations and treatment options, as well as the commitment of our dedicated and compassionate staff. The main campus provides the largest array of specialty and emergency services in the community.