IT Business Analyst

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make homeownership easy. Weve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Womens Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win Being driven every day to win is who we are
• People Powered Recognized as a top Ohio and U.S. workplace by Great Place to Work, Energage, and more
• Family Feel with Enterprise-Level Resources You are important to us, and weve built a culture youll love
• Support Inclusion, sustainability, and reliability surround everything we do
• Personal Growth Dedicated to providing resources and encouragement for employee growth
• Mobility Locations throughout the U.S. and Canada, with continued expansion

Position Summary: Work closely with the business units to gain in-depth understanding of customers business strategy, processes, services, roadmap, and the context in which the business operates. Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks.

Essential Duties and Responsibilities:

• Track project financial details on a monthly and quarterly basis working directly with IT Directors, IT Managers, CIO, and accounting.

• Track key project status on a weekly basis and provide weekly portfolio rollup to be provided to senior management team.

• Participate in multiple projects by completing and updating project documentation; adjusting schedules when necessary; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths.

• Support and align efforts to meet customer and business needs.

• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.

• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletter, PowerPoint presentations, executive update task lists) to communicate updates and findings; and facilitating project meetings and presentations of all types of diverse audiences (for example, senior management, Customers, technical staff).

• Assist in providing project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals and UAT plan).

• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during Q4 process.

• Serve as a liaison between key business partners and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.

• Meet with project team regularly to review project deliverables and deadlines.

Experience and Minimum Qualifications:

• Bachelors Degree preferred, or equivalent combination of education, training, and experience.

• 2+ years of experience as a Business Analyst working on multiple projects at an intermediate level.

• Experience working on large scale projects as well as handling day-to-day operational requests from the business.

• Project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.

• Excellent communication and interpersonal skills including the ability to build consensus and to present complex presentations.

• Ability to explain complex technical detail and tradeoffs to non-technical associates.

• Proactive attitude and ability to work with minimal supervision

• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.

• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a roll up your sleeves and today not tomorrow mentality.

• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.

• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.

• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customers needs at the forefront of every interaction.

• Ability to communicate effectively, to recognize, understand, and manage ones own emotions as well as others, and foster positive working relationships across all levels of the organization.

• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for ones own actions, performance, and decisions.

• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Travel Requirements:

• No travel required.

Overtime/Additional Hours Requirements:

• Additional Hours May Be Required (Exempt Positions)

Physical Requirements

• Normal Office Environment

• Indoor work in a climate-controlled environment.

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?

Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, Always Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers Building trusted relationships at the core of everything we do
• Empowering Employees Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities Giving back to the places our customers and employees call home

What We Offer

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible Gym membership
• Employee resource groups, including VetConnect and the Womens Committee

Awards and Recognition

Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work Certified. Additional recognitions include:

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.

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