We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Talent Operations Manager is a people leader responsible for managing centralized, scalable, and employee-focused Talent Operations processes across the employee lifecycle. This role provides day-to-day leadership, coaching, oversight, and prioritization for a team of professionals delivering operational talent services, while ensuring work is accurate, consistent, compliant, and aligned to service standards.
The role leads operational service delivery, escalations, process administration, quality assurance, reporting, stakeholder consultation, and continuous improvement for assigned Talent Operations services, systems, programs, and processes. The Talent Operations Manager partners closely with Talent Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business leaders to resolve complex issues, strengthen controls, and implement scalable solutions that support business objectives and improve stakeholder experience.
Employees in this role are expected to exercise sound judgment, make informed decisions, manage ambiguity, develop team capability, and influence operational outcomes through leadership, consultation, data-driven insights, and strong cross-functional partnerships.
JOB RESPONSIBILITIES
People Leadership & Team Development
Lead, coach, develop, and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes, services, and systems.
Set priorities, manage capacity, assign work, monitor performance, and support timely delivery of team objectives and service commitments.
Provide ongoing feedback, training, onboarding support, performance coaching, and development guidance to strengthen team capability and operational maturity.
Promote accountability, collaboration, inclusion, knowledge sharing, and a high-quality service mindset across the team.
Exercise judgment and take responsibility for decisions and actions in overseeing team operations, escalations, and service outcomes.
Share insights, lessons learned, and best practices to enhance team effectiveness and consistency.
Operational Leadership & Service Delivery
Manage centralized, repeatable, and scalable Talent Operations processes, transactions, cases, and service delivery activities across assigned business areas.
Oversee operational execution to ensure activities are completed accurately, consistently, efficiently, and in compliance with firm policies, procedures, service standards, and regulatory expectations.
Act as an escalation point for complex operational issues, stakeholder concerns, policy interpretation, process exceptions, and service disruptions.
Research, resolve, and respond to complex escalated matters using best practices, precedent, documentation, and appropriate escalation to Talent Risk & Relations, Legal, or other partners as needed.
Maintain strong operational partnerships with Talent Operations teams, Centers of Excellence, business leaders, vendors, and technology partners to minimize risk and support service excellence.
Identify and develop solutions to address changing operational business needs while maintaining compliance, consistency, equity, and an employee-focused service experience.
Process, Documentation & Operational Excellence
Advise and collaborate on talent process creation, modification, documentation, and maintenance to support continuous improvement and compliance with policy, process, and procedure.
Develop progressive, proactive, and standardized processes and procedures that enable consistency, equity, efficiency, and a strong stakeholder experience.
Lead or oversee process reviews, quality audits, service improvement efforts, knowledge management practices, templates, job aids, and team documentation.
Identify process gaps, control concerns, data integrity issues, recurring pain points, and operational risks; develop recommendations and implementation plans.
Drive adoption of new processes, tools, workflows, technologies, and service delivery models across Talent Operations.
Build and maintain operational controls, documentation, and governance practices that support audit readiness and sustainable execution.
Project, Program & System Leadership
Develop and lead global enterprise system processes related to assigned Talent Operations services within Workday and associated systems.
Collaborate cross-functionally with Talent Operations teams, Centers of Excellence, Talent Technology, vendors, and business leaders to develop, implement, train, and support critical processes and programs.
Provide leadership for Operations process development, ongoing administration, new program development, quality audit reviews, reporting, and related operational implementation efforts.
Partner with Talent Technology to research, test, resolve, and communicate critical issues on Talent-related technology and software platforms.
Identify system solutions, process efficiencies, automation opportunities, and operational improvements that support scalability and business needs.
Facilitate meetings, document decisions, communicate progress, manage risks and dependencies, and support successful execution of deliverables.
Data, Reporting & Operational Analysis
Ensure data integrity and quality for stakeholders by overseeing team practices, controls, reporting processes, and issue resolution activities.
Analyze operational metrics, team performance, stakeholder feedback, audit findings, quality review results, and service data to identify trends, risks, and improvement opportunities.
Develop, maintain, and communicate reports, dashboards, summaries, and operational insights that support business decisions and continuous improvement.
Translate operational data into actionable recommendations that improve service delivery, quality, compliance, efficiency, and stakeholder experience.
Use data-driven insights to support workforce planning, prioritization, process optimization, and operational strategy for assigned areas.
Stakeholder Consultation & Partnership
Serve as a trusted operational leader and advisor to Talent Operations leaders, Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business stakeholders.
Consult on operational processes, service delivery models, systems, controls, governance practices, policy interpretation, and exception handling.
Build strong cross-functional relationships to understand business needs, reduce operational risk, and support successful outcomes.
Communicate clearly with varied stakeholder audiences, including status updates, process guidance, escalation outcomes, training, and change impacts.
Represent Talent Operations in cross-functional initiatives, operational planning discussions, and continuous improvement activities as appropriate.
Develop strong knowledge of department objectives, business units, and overall business strategy to align operational solutions with organizational priorities.
Professional Judgment, Risk & Compliance
Exercise independent judgment while managing ambiguity, competing priorities, sensitive issues, and operational risk.
Make informed decisions within scope of authority and escalate high-risk, sensitive, or enterprise-impact matters appropriately while maintaining ownership through resolution.
Ensure team practices support compliance, consistency, equity, proper documentation, data integrity, and internal control expectations.
Support audits, compliance reviews, quality assurance activities, risk mitigation efforts, and remediation plans related to assigned processes and services.
Demonstrate adaptability, strategic orientation, analytical thinking, business acumen, and a continuous improvement mindset.
Serve as a role model for leadership, accountability, collaboration, operational excellence, confidentiality, and professional conduct.
Minimum Requirements
Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field, or minimum of 6 years of equivalent experience in Human Resources or related operational functions.
Minimum of 5 years of experience in HR-related roles using an HRIS, LMS, Workday, case management, workflow, reporting, or other talent operations systems.
Supervisory experience for a team of professionals required, including coaching, developing, prioritizing work, and providing performance feedback.
Experience leading operational processes, projects, programs, quality reviews, service delivery improvements, or cross-functional initiatives.
Demonstrated ability to analyze operational information, evaluate risk, identify trends, and recommend business solutions.
Strong written and verbal communication, stakeholder management, facilitation, consultation, and escalation management skills.
Demonstrated ability to exercise independent judgment, manage multiple priorities, and lead effectively in a high-volume, fast-paced, and changing environment.
Proficiency with Microsoft Office applications and experience using HR, talent, learning, recruiting, workflow, case management, reporting, or operational systems.
Preferred Requirements
Experience with Workday, learning management systems (LMS), learning technologies, or other enterprise platforms supporting talent, learning, or workforce operations.
Demonstrated experience in workflow management, process improvement, or project management within a complex, cross-functional, matrixed environment.
Proven ability to apply design thinking principles to identify opportunities, solve problems, and create innovative solutions.
Strong consultative skills with the ability to build relationships and communicate effectively across diverse stakeholder groups and leadership levels.
Strategic mindset with strong analytical, critical thinking, and problem-solving capabilities, including the ability to navigate ambiguity and drive clarity.
Experience supporting operational transformation, organizational change initiatives, service delivery optimization, process redesign, or continuous improvement efforts.
Experience developing and interpreting reports, dashboards, scorecards, quality assurance materials, operational metrics, and executive-level summaries to support decision-making.
Experience facilitating training sessions, stakeholder discussions, workshops, process reviews, audit activities, or operational planning engagements.
Experience partnering with vendors, technology providers, third-party organizations, or cross-functional implementation teams to achieve business objectives.
Experience operating within a shared services, centralized operations, global, matrixed, or multi-time-zone environment.
Experience serving as a business partner or internal consultant, translating business needs into scalable operational, models
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $102,800 - $176,000Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
About
RSM is a global network of assurance, tax, and consulting experts with a significant presence worldwide. It boasts offices in over 120 countries and has a team of 57,000 professionals, emphasizing a client-centric approach deeply rooted in understanding the specific needs of each business. This approach enables RSM to empower clients to move forward confidently and realize their full potential. The firm offers a range of services, including audit and assurance, consulting, tax, risk advisory, IFRS, restructuring, transaction, and business and financial advisory solutions. They also provide specialized services like wealth management, IT consulting, legal advisory, forensic accounting, and human resource consulting. Their focus is on instilling confidence in a world of change, ensuring they provide more than just expert advice - they deliver a unique experience of being understood and supported through various business challenges and opportunities.
RSM US LLP, a member of the global RSM network, particularly focuses on the middle market in the United States and Canada. It stands as the fifth-largest accounting firm in the United States. Founded in 1926 by Ira B. McGladrey, the firm has grown significantly over the years, employing more than 17,000 professionals across 93 cities in the U.S. and Canada, with additional offices in India and El Salvador. Headquartered in Chicago, RSM US offers a wide range of services, including audit, tax, management consulting, risk advisory, technology consulting, and financial advisory services. The firm's history is marked by significant mergers and strategic shifts, including its separation from H&R Block and the subsequent reunification of its two entities, McGladrey & Pullen and RSM McGladrey. In 2015, the firm rebranded from McGladrey to RSM US LLP as part of a global rebranding initiative.
Military Support
Our VALOR (Veterans and Allies Leading Outreach) employee network group (ENG) encourages the recruitment, retention and success of veterans, active/reserve military members and their families within RSM and local communities. VALOR provides many resources to support the development of these individuals, while leveraging their skill sets to serve our clients.
VALOR supports and promotes advocacy for its members in their RSM and military aspirations. Members keep one another apprised of news and opportunities, and support employees still serving in the military when they’re deployed. VALOR supports local, regional and national activities to provide professional development, leadership skills, networking, business development and more to its members.
Commitment to inclusion:
We devote a full-time team exclusively to our culture of inclusion efforts to drive inclusion with our people, clients and the community. In addition, thousands of our people devote time to related internal initiatives, as well as to marketplace and community programs.
At RSM, we believe inclusion starts with “I.” This means each individual at RSM is committed to advancing racial understanding and inclusion across the firm and within our communities. To support our activities, we are sharing our internal resources for the benefit of our clients and others who want to drive meaningful change and create a more equitable future.
At RSM, we're all about a Power of Being You culture where each of us can bring our authentic selves to work each day. Understanding is at the core of our brand and it starts by understanding our people and their unique talents and aspirations. And when we all bring our individual talents and insights together, it strengthens our teams and enhances the insights we can provide to our clients. That’s the power of being understood, that’s the power of being you and that's one of the many reasons we champion an inclusive workplace.
Internships and RSM Excellence Academy
At RSM, you’ll be valued as an individual while interning with our firm. We recognize your accomplishments and unique potential, and mentor you as a future leader. By working directly with RSM professionals and leaders, you’ll move quickly along the learning curve to jump-start your career in accounting, consulting, or another part of the business.
Internships include orientation and training where interns will be prepared to work in client service through a combination of formal and informal training. Interns will recieve hands on expereince working with a variety of clients, while teaming up with RSM colleagues and leaders. RSM will provide interns with lunch-and-learn workshops, sporting events, and community service projects. Interns will gather with thier peers and co-workers to develop both personally and professionally. Interns ill be paired with both a navigator and a career advisor to help transition into their new role. The navigator is a peer aligned with you to help with questions. The career advisor ensures your experience meets your expectations and that you’re doing the right things to work toward that job offer.
The RSM Excellence Academy consists of a three-day summer leadership conference with a stipend and the opportunity to participate in an internship with RSM during the following summer. The Excellence Academy is open to all qualified students who are three years from graduation. The Excellence Academy is designed to align with RSM’s strategic pillar of driving an unrivaled, inclusive culture and talent experience. We recognize efforts of inclusivity and intend to develop outstanding business, accounting, and technology students for internships and full-time employment. Participants will have an opportunity to build relationships that will assist them in their educational and career development. We hope that this experience will provide students with an overall understanding of the professional services industry, RSM’s culture and the advantages of working in the middle market.