Supervisor, Retail Operations
ABOUT THE LUCAS MUSEUM OF NARRATIVE ARTOpening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museums collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucass filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, caf, retail store, and community spaces.
POSITION SUMMARY
Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.
The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.
RESPONSIBILITIES
Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff
Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution
Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards
Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls
Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency
Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store
Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner
Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards
Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods
Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.
- Ability to maintain an active and visible presence while providing exceptional guest service.
- Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.
- Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.
- Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.
- Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.
- Ability to work both indoors and outdoors in varying environmental conditions.
- Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.
QUALIFICATIONS
2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
High school diploma or GED equivalent required
Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred
Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
Strong organizational skills, attention to detail, reliability, and operational follow-through
Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
Flexibility to work weekends, holidays, evenings, and special museum events
Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIBThe Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *****************************************************************************************************************
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. Hourly rate will be assigned commensurate to the successful candidates education, experience, and location.
Pursuant to the Lucas Museum of Narrative Arts COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.
$29.61 - $34.03 an hour
Compensation details: 29.61-34.03 Hourly Wage
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